Our 14 day guarantee means that if for any reason you are not happy with your Lilac Coast items, you can return them to us within the 14 days of the date you received them. We will be happy to refund, provided the items are returned in perfect condition and in the original packaging.
Please contact Lilac Coast to say you are returning an item and the reason. Please include your name and order number inside the package. It is recommended that you cover yourself against possible loss in the post returning an item, as a refund or exchange can only be processed once the goods are safely received by Lilac Coast.
We should be contacted within 3 days of receiving the package to be told of any missing items or problems.
If you are returning an item because it is faulty we will refund both the delivery postage and the returns postage. If you are returning an item because it is unsuitable then we will not refund the delivery charges for buying and returning the item(s).
Refunds will be processed within 30 days of receipt but every effort is made to refund them as soon as possible.