Terms & Conditions

1. Introduction

Please read these conditions of sale carefully. You will be asked to expressly agree to these conditions of sale before you place an order for products from our website.

2. Interpretation

In these conditions of sale, "we" means Lilac Coast (and "us" and "our" will be construed accordingly); and "you" means our customer or potential customer for products (and "your" will be construed accordingly).

3. Order Process

The advertising of products on our website constitutes an "invitation to treat" and your order for products constitutes a contractual offer. No contract will come into force between you and us, unless and until we accept your order with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

  1. You must add any products you wish to purchase to your shopping basket and then proceed to the checkout;
  2. If you are a new customer, you must then create an account with us and log in: if you are an existing customer, you must enter your login details;
  3. Once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these conditions of sale;
  4. You will then be transferred to the Secure Trading website where Secure Trading will securely process your card details and handle your payment;
  5. We will then send you an initial acknowledgement by email;
  6. Once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

If an order is not accepted by "us", it will be for one of the following reasons:

  • The products you have ordered are not in stock and are unavailable.
  • We are unable to obtain authorisation for your card payment.
  • A pricing or product description error has been identified.
  • You have not met the eligibility to order criteria set out in the Terms and Conditions.

We will not file a copy of these Terms and Conditions of sale specifically in relation to your order. We may update the version of these conditions of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these conditions of sale for your records.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing a final order confirmation page showing the contents of your order/shopping basket. You may correct those input errors before placing your order by returning to your shopping basket and amending the order.

4. Cancellation

Your right to cancel an order: you may cancel your order (once accepted by us) for any reason, up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full as soon as possible, but certainly within 30 days. If you wish to cancel an order, please contact us at info@lilaccoast.co.uk, including the following information:

  • Customer name
  • Order number
  • Date of Order

If your order has already been dispatched to you, you may return the item(s). The goods must be returned to Lilac Coast within the 14 days after the date of receiving the item(s), for a full refund or exchange provided that:

  • The goods are returned in the same condition they were sold, including all original packaging materials.
  • The goods are a normal stock item and have not been specially ordered at the customer's request.
  • Delivery and collection charges are not refundable on returns (unless faulty).

5. Returns Policy

Our 14 day guarantee means that if for any reason you are not happy with your Lilac Coast items, you can return them to us within the 14 days of the date you received them. We will be happy to refund, provided the items are returned in perfect condition and in the original packaging. We should be contacted within 3 days of receiving the package to be told of any missing items or problems.

If you are returning an item because it is faulty we will refund both the delivery postage and returns postage. If you are returning an item because it is unsuitable then we will not refund the delivery charges for buying and returning the item(s).

6. Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay or your purchase. We will process the refund due to you as soon as possible and, in any event within 30 days of the day we received valid notice of cancellation.

7. Price and Payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sales procedures so that a product's correct price will be stated (when you pay for the product).

In addition to the price of products, you will pay a delivery charge where applicable which will be stated when you pay for your products.

Payment must be made upon submission of your order. We may withhold the products and or cancel the contract between us if the price is not received from you in full cleared funds.

The prices on the website include value added taxes (where applicable).

Payment for all products must be made by credit or debit card.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

8. Your Warranties

You warrant to us that:

  • You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these conditions of sale;
  • The information provided in your order is accurate and complete;
  • You will be able to accept delivery of the products.

9. Delivery Policy

We will arrange for the products to be delivered to the address indicated in your order.

We aim to dispatch orders within 2-3 days of receipt, but in busier periods this will be longer 5-7 days. We will keep you up to date with your order progress and any problems. Standard delivery is 2-5 days. The Express delivery option will be in 1-2 days. Next Day delivery option sent by Special Delivery.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation. However, we cannot guarantee delivery by the relevant date for our standard delivery options, unless a Special Delivery next day service is selected and paid for.

10. Risk and Ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

  • Delivery of the products; and
  • Receipt by us of full payment of all sums due in respect of the products (including any delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

11. Statutory Rights

Nothing in these conditions of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell you).

12. Limitations of Liability

Nothing in these conditions of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) for fraud or fraudulent misrepresentation: or (iii) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude liability.

Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).

13. General Terms

Images of products on our website are for illustrative purposes; actual products may differ from such images. While every care is taken to ensure a good representation of colour is shown in the images, we cannot accept any responsibility for variation in colour caused by the browser software or computer system used by you.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our terms of use.

Contracts under these conditions of sale may only be varied by an instrument in writing signed by both you and us. We may revise these conditions of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these conditions of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these conditions of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these conditions of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these conditions of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these conditions of sale, at any time - providing such action does not serve to reduce the guarantees benefiting you under these conditions of sale.

Each contract under these conditions of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these conditions of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these conditions of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These conditions of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these conditions of sale.

About Us

Our full name is Lilac Coast.
Our principal trading address is South Wing - Old Rectory, School Lane, Wootton Fitzpaine, Bridport, Dorset, DT6 6NF.
Our email address is info@lilaccoast.co.uk
Our VAT number is 925 9757 73.